Question 1

1. What is the return policy?

Accepted Answer

The return of your order must be within 14 day of receiving the goods. Items returned must be unused or unworn with the sales label intact. A customer bears the cost of returning the goods. See our full returns policy in Section 6 of our Terms.

Question 2

2. Where are your products shipped from?

Accepted Answer

The majority of the orders are shipped from Europe. However, an item may be shipped from a designer’s place of origin.

Question 3

3. What are the shipping options?

Accepted Answer

DHL Express is our preferred shipping service, to allow you to receive your order as soon as possible. There is an option to collect your order from the Boutique.

Question 4

4. How can I pay for my order?

Accepted Answer

Orders can be paid for with a debit or credit card and American Express. Online and offline Bank Transfers are also possible.

Question 5

5. How do I make sure I order the right size?

Accepted Answer

The clothing and shoe product pages have size selection options available. Some clothing accessories also have options.

Question 6

6. Are the online product prices inclusive of VAT/Sales Tax?

Accepted Answer

No, all prices in the online shop are exclusive of VAT. At the checkout VAT is added to the price, though VAT is excluded for some countries.

Question 7

7. What are the international taxes, duties, etc. that I have to pay?"

Accepted Answer

VAT or sales tax are implemented on purchases made and delivered within the EU. Orders shipped outside of the EU are normally not subject to a sales tax, but are likely to incur custom or import duties in the country of destination.  Selecting your delivery location at the checkout will display whether a sales tax is paid or not.

Question 8

8. When will I receive my order?

Accepted Answer

Orders should be received in 1 - 3 business days in Europe. Outside of Europe, 3 - 9+ business days depending on the location.

Question 9

9. How can I check the status of my order?

Accepted Answer

When an order is made, a confirmation e-mail is sent to the e-mail address you used to make the order. When the order is shipped, another e-mail is sent with the tracking number. If you have or create a customer account on our website and log in and then complete your order, you can check on the status of your order in the account and edit personal details used to place your order.

To create an account that allows you to view your orders and manage your order details, select the member account icon (similar to the one below) on our website.

Question 10

10. What do I do if I received a damaged order?

Accepted Answer

Orders that are damaged can be returned to us within 14 days of receipt, with an explanation of the damage or defect.

Question 11

11. Can I cancel, return or exchange my order?"

Accepted Answer

Orders cannot be cancelled once confirmed, but can be returned, upon receipt, within 14 days of receiving your order. The same conditions apply if you want to exchange your order. However, the item(s) returned must be unused and the return cost is borne by the customer.

Question 12

12. Where is Firis Boutique located?

Accepted Answer

Firis fashion boutique is located in the heart of the Austrian capital - Vienna.

Question 13

13. Where are the products made and where do the materials come from?

Accepted Answer

Many pieces originate from where the designer is based, Europe, Asia or America. Many of the designer collections also use ethically source fabrics.

Question 14

14. How do I contact your company if my question isn’t answered here?

Accepted Answer

You can contact Firis Boutique at:
Bauernmarkt 9,
1010 Vienna.
Austria
Tel: +43 1 533 4275
Fax: +43 1 533 4929
E-mail: firis@firis.at

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